This 3CX Advanced Training Workshop is open to all active 3CX Partners who have successfully achieved 3CX Certified Pro / Partner status and/or who have already successfully deployed commercial licenses of 3CX, and is aimed at pre-sales and support technical personnel tasked with the responsibility of promoting, installing, configuring, maintaining and supporting 3CX client installations.

Pre-requisites: Knowledge of Microsoft networking technology and concepts, and preferably 3CX Certified Pro certificate or demonstrable proven ability to sell and install basic 3CX systems.

During this training, you will be able to:

• Understand further the mechanisms of IP phone Provisioning with 3CX
• Evaluate options available for defining extension behaviour
• Understand 3CX software phone configuration
• Develop full understanding of complexities of remote extensions including strategies to deploy them in a simple manner
• Understand what to look for in order to deliver some support for phones and providers that are not in the formal supported device and provider lists
• Set up a full blown intelligent dial plan as well as source identification strategies for DID / DDI
• Get to grips with set up of Internet gateways and diagnosis of issues impacting proper provider or SIP trunk setup
• Meet with the 3CX team to discuss sales and marketing throughout the day
  

Meeting Agenda - 3CX Advanced Training Workshop:

09:00 Welcome
09:15 Nick Galea, CEO at 3CX presenting the 3CX Roadmap - Version 10 and the new Call Center Module

10:15 3CX Advanced Training Workshop delivered by Kevin Attard, Technical Support Manager

• Advanced IP phone Provisioning

1. Time, Time Zone, DST Settings
2. Customizing an already existing template
3. Cloning a template for particular needs
4. DHCP Server Settings & Option 66
5. If you need TFTP

• Forwarding Rules

1. Forwarding to Outside Numbers (including "rebound")
2. Retaining Original CallerID

• 3CX Phone4 - softphone

1. LAN Config
2. WAN Config with and without tunnel
3. Issues with multiple Sound Cards (USB handset)

• External Extensions

1. Direct
2. Tunnel

• Phones not in devices.xml, and relation to PBX delivers Audio, ReInvites, Replaces
• 3CX APIs and Functionality
• Outbound Rules

1. Full Blown Dial Plan

• Router Configuration

1. Port Forwarding
2. Disabling of SIP ALG / Helper
3. Static Public IP Address
4. STUN-less operation

• Non-GUI Providers

1. Difference between Registration and Trunk
2. Outbound Parameters Full Spiel
3. How to add extra template manually

• Source ID for DID
• E164 for Outlook Dialling
• License Activation Issues

1. Change in Network Topology triggers reverting to free
2. Routing and Remote Access - incompatible with 3CX

• Wireshark
• Logging Information

  4:30 Q&A and wrap-up

Cancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to five days before the event at no charge by contacting the organiser, please have your booking reference to hand.

For late cancellations and non attendance, 3CX reserves the right to invoice the Partner the sum of USD50.